Right of withdrawal

2. Who can withdraw

The right of withdrawal belongs to consumers, that is, individuals buying outside their trade or profession, under Romanian Government Emergency Ordinance (OUG) no. 34/2014 on consumer rights. Businesses do not have this right.

The request is made by the event’s owner, the person who paid.

3. The 14-day period

You have 14 days from the conclusion of the contract, that is, from the day your payment succeeded. It is enough to send your request before the 14 days are over.

4. How to withdraw

Choose one of these:

1. From your account. Sign in, open the “Plan & period” page and press “I withdraw from the contract”. Only the owner sees this button.
2. By email. Write to us at contact@devcraftsolutions.net that you withdraw from the contract. To help us find the order quickly, include the email address you paid with.
3. With the form. Fill in the form below and send it by email, or by post to our registered office. The form is optional; any clear statement is enough.

When you press the button, you automatically get an email confirming that we received your request. If you write to us by email or post, we also confirm receipt by email.

5. What you get back

5.1 If the event has not been activated

You get all your money back. The event is deleted, with everything you prepared in it.

5.2 If the event has been activated

When you pressed “Activate”, you expressly asked for the service to start during the withdrawal period and ticked that you know you lose the right of withdrawal for the period used. In this case, you pay the part of the price that matches the period used until the day you told us you were withdrawing. You get the rest back.

6. Extensions and the upgrade to Premium

Each extension and the upgrade to Premium are separate purchases. For each, you have 14 days from the date you bought it, and the same rules as above apply.

7. The refund

We refund you within 14 days of the day we received your request, using the same payment method: to the card you paid with, through Stripe. The refund costs you nothing.

8. The withdrawal form

Use the form only if you want to withdraw from the contract. You can copy it into an email, or print it, fill it in and send it by post.